
FAQs
What’s included with my membership?
Illume Mahjong Club play sessions and members-only updates. Seats are booked per session through the Reservation Calendar.
When does billing occur?
Memberships bill **quarterly**. Join now and enjoy **November + December complimentary**; your first paid quarter begins **January**.
How do I book my seat?
After checkout, click the **Mahjong Reservation Calendar** link and choose your dates/times. **Checkout does not hold a seat**—calendar reservations do.
What’s your cancellation/no-show policy?
Please cancel a reserved seat **24 hours in advance** so another member can play. No-shows or late cancels may count toward your weekly access. Unlimited members: please **book what you will use.**
How do you handle skill levels?
We seat by experience to create balanced, enjoyable tables. Select your **Skill Level** on this page (Beginner, Advancing Beginner, Intermediate, Experienced) **before** adding to cart.